Refund policy

Beauty & Perfume International Factory LLC Refund Policy

 

1. Introduction

At Beauty & Perfume International Factory LLC, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our Refund Policy provides details on how to return items and receive a refund. Please read the following information carefully.

 

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:
  1. **Return Window**: Items must be returned within 30 days from the date of delivery.
  2. **Condition of Products**: Products must be unused and in their original condition. They should be returned in their original packaging with all accessories and documentation.
  3. **Wrong Item**: If the wrong product is sent (as per the purchase order), then the customer is eligible to return the purchased product.
  4. **Defective Item**: If the product is received and it contains a major fault that is the result of a manufacturing defect, then the customer is eligible to return the purchased product.
  5. **Proof of Purchase**: A receipt or proof of purchase is required for all returns.

 

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

- Gift cards

- Perishable goods

- Custom or personalized orders

- Items marked as final sale

 

4. How to Request a Refund

  1. **Contact Customer Service**: In order to return an item, please contact our customer service team at sales@beautyandperfumeintl.com to initiate the return process. Provide your order number and details about the product you wish to return.
  2. **Return Authorization**: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  3. **Shipping the Item**: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package is delivered safely.

 

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 

6. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please check the following steps:

  1. **Check Your Bank Account**: Verify that the refund has not been posted to your bank account or credit card statement.
  2. **Contact Your Bank/Credit Card Company**: It may take some time before your refund is officially posted. Processing times can vary between financial institutions.
  3. **Contact Us**: If you have completed the above steps and still have not received your refund, please contact our customer service team for further assistance.

 

7. Shipping Costs

Shipping costs are non-refundable. Return shipping costs will be paid for by the consumer unless the customer service team at Beauty & Perfume International Factory LLC choose to do otherwise.

 

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team for assistance.

 

9. Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us:

**Beauty & Perfume International Factory LLC**

 Email: sales@beautyandperfumeintl.com

 

Thank you for shopping with Beauty & Perfume International Factory LLC. We appreciate your business and are dedicated to ensuring your satisfaction with our products.